Did we make an appointment for a visit
If Yes, were we punctual
Did we properly identify ourselves
Was the purpose of the visit clearly explained
   
Appeal / Proposal Settlement
   
If this contact was in relation to an appeal or proposal, which has now been settled, please also complete the following .....
 
What was the name of the member of staff dealing with your appeal
Was the appeal process explained to you
If you asked questions, were these answered
If you requested additional information, did we provide this within a reasonable period of time
Although you may not agree with the outcome of your appeal, do you feel the matter was dealt with in a professional manner
   
Overall Impression
   
How would you rate the helpfulness and attitude of the people you dealt with
How would you rate the competence and efficiency of the people you dealt with
How satisfied were you with the time taken to deal with your enquiry


Overall, how satisfied were you with the service you received from us


If you were unhappy with the service received, did you let us know
If Yes, how satisfied were you with the action we took to remedy the situation


If you made a formal complaint, was it dealt with in accordance with the AVJB Complaints Handling Procedure
   
Equalities Monitoring
   
Ayrshire Valuation Joint Board is committed to eliminating discrimination and promoting equality in all aspects of its service. In order to ensure that this is the case, detailed monitoring of feedback requires to be carried out. Your assistance would be appreciated in providing the following information, which will be treated in the strictest confidence.
   
What is your ethnic group  
White




If Other, please specify : any mixed or multiple ethnic groups
   
Asian, Asian Scottish or Asian British



If Other, please specify
   
African
If Other, please specify
   
Caribbean or Black

If Other, please specify
   
Other Ethnic Group
If Other, please specify
   
Prefer not to say
   
How would you describe your gender
   
Disability
   
Ayrshire Valuation Joint Board is committed to eliminating discrimination and promoting equality in all aspects of its service. In order to ensure that this is the case, detailed monitoring of feedback requires to be carried out. Your assistance would be appreciated in providing the following information, which will be treated in the strictest confidence.
   
Do you consider you have a disability
   
Your comments and suggestions are valuable to us
   
If you have any comments or suggestions, please write them here
   
If you wish a response to any of the comments you have made, please provide your details below
   
Name
Address
Telephone Number (Daytime)
Email Address